Category Archives: Society

Green Baloney Feasts: What It Takes For a Shot At the Top

One of the easiest and most common things to do is look at people who’ve “made it” and say, “I wish I had that kind of success.” The truth is that this expressed wish is very rarely sincere. The simple … Continue reading

Posted in Behavior, Innovation, Leadership, Society | Tagged , | 12 Comments

We’ll Soon Say ‘Goodbye Best Buy’: Traditional Retailers Ignore Customer Service At Their Peril

I predict that within 10 years many large brick-and-mortar retail brands like Best Buy will disappear, and the main reason why is that most retailers all but ignore their best weapon when competing with purely online retailers: Customer service as … Continue reading

Posted in Behavior, Economics, Marketing, Retail, Society | Tagged , , , , | 2 Comments

Books and Articles Recently Read Feb 2011

Like most people it seems, I read a lot of books. I’m frequently asked what I just read. I thought it might be helpful to keep a running list of my latest reading (and RE-reading) including books, magazines, etc. I’m … Continue reading

Posted in Behavior, Economics, Society | Leave a comment