Monthly Archives: July 2011

We’ll Soon Say ‘Goodbye Best Buy’: Traditional Retailers Ignore Customer Service At Their Peril

I predict that within 10 years many large brick-and-mortar retail brands like Best Buy will disappear, and the main reason why is that most retailers all but ignore their best weapon when competing with purely online retailers: Customer service as … Continue reading

Posted in Behavior, Economics, Marketing, Retail, Society | Tagged , , , , | 2 Comments